Frequently Asked Questions 

1. WHAT IS VIRTUAL REALITY (VR)?

Virtual reality or virtual realities (VR) can be referred to as immersive multimedia or computer-simulated reality. It simulates a physical presence in places in the real or imagined world. Users then interact with that world. Virtual Sting is the first virtual reality arcade in York and Durham Regions.

2. WHAT IS THE HTC VIVE?

The Vive is a specific brand of head-mounted display (HMD), controllers, and tracking peripherals. The Vive allows users to see and interact with the virtual environment. Each tracker reads Infrared lasers and LEDs. This provides highly-accurate tracking capabilities to give you 1:1 control of your character in the game.

3. HOW MANY PEOPLE CAN SHARE A STATION?

Only one person can use a station at a time. Two people can share one hour. Each will play for half an hour. Sharing a station not allow your group to enjoy multiplayer experiences.

4. IS THERE A MINIMUM AGE TO PLAY?

Virtual Reality is an immersive and stimulating experience. Age recommendations vary from one VR headset to another. We advise users  be at least 7 years old.

5. I AM A TEENAGER, CAN I GO THERE BY MYSELF?

All of our guests under the age of 14 must be accompanied and supervised by an adult. Any guest under the age of 18 must have an age of majority guardian to sign a waiver on their behalf.

6. CAN MY FRIENDS AND I PLAY TOGETHER?

Absolutely! You will need 2 or more stations to access multiplayer options. These options allow you and your friends to enjoy the virtual reality together.

7. HOW MUCH DOES IT COST?

Each of our locations offers a wide variety of services, please refer to the Booking page for this information.

8. SHOULD I BOOK ONLINE?

We strongly recommend you to book online. You will save time at check-in. We guaranteed a dedicated VR station will be ready when you arrive!

9. HOW MANY GAMES DO YOU HAVE?

From shooting games to sport games, we have VR titles to suit your every need. Whether it’s playing table tennis or dodge ball, visiting Mars or exploring under water, we have over 30 titles for you to choose from and each of our locations can offer a different variety of games.

11. CAN I WEAR MY GLASSES?

Yes, you can! HTC Vive VR headsets can fit comfortably over most eyeglasses.

12. WILL I GET MOTION SICKNESS?

As with any motion-related entertainment, some people may be susceptible to unexpected side-effects during the VR session.Should you feel uneasy at any point, we ask that you stop the VR session, and inform a Virtual Sting staff member promptly. We will recommend an experience that is less likely to cause problems. Your experience and satisfaction are of the utmost important to us.

13. DO YOU SELL GIFT CERTIFICATES?

Yes. We offer a variety of choices, when it comes to VR gift certificates. Speak or email one of our Customer Experience Representatives. We will be happy to provide an option that is right for you!

14. DO I NEED TO BE THERE EARLIER THAN APPOINTED TIME?

We recommend customers to come 10 minutes earlier.